Account Support

 

ACCOUNT MANAGEMENT, PAYMENT, CANCELLATIONS, AND LOGIN SUPPORT

Hello (this is your Username) –

For login or account payment support only, NOT for legal or class content questions. Support Hours generally are: Monday to Friday 10 am to 4 pm Pacific Time. Expect 24-to-48-hour response time. Response may be delayed on weekends or holidays. 24-hour live support is not available.

READ OUR TERMS AND CONDITIONS HERE Before modifying or cancelling membership

 

ACCOUNT SELF-MANAGEMENT TOOLS:

1- Update/Change your currently active payment card – HERE

2- Re-Start or Renew a previously cancelled or inactive Monthly or Annual Premium Membership.

NOTE  7-day trial memberships ONE time ONLY. Abusers will lose their membership privileges entirely if they abuse this policy. Instead, use this option below only to Restart or Renew a pervious Premium Membership that has stopped.  

Or save money and restart as an Annual Premium Member for $299 – use current same user account. 

***All subscriptions are on AUTO RENEWAL monthly or annually as applicable.

3- To CANCEL your current Monthly or Annual Premium Member subscription – submit a TICKET below. 

Do NOT email cancellation requests – they are not accepted for security reasons. Cancellations to into effect the day requested and are not prorated, pre-scheduled, or adjusted. 

4- View or Self-edit your current Account Profile below. You can update your name, email etc. See you current logged in member status BELOW.

 

SUBMIT A SUPPORT TICKET

Do NOT send email for account support. Use the tools below first.

Please login or create an account to access the Customer Support System

 

Other Options

To START or Join Membership – visit our JOIN PAGE – This 7 day trial offer is ONE time only. Abusers of the one-time use will be restricted from future membership. 

Save money with an ANNUAL Premium Membership for only $299 – After upgrading, be sure to remind us by ticket here, to stop your current monthly Premium Membership subscription. We just to be sure (it is a manual process). 

If not successful using these tools above, only THEN mail: support@youarelaw.org 

We can provide better support here using a support ticket, vs email which may be incomplete or get lost. 

 

If CANCELLING or MODIFYING a subscription PLEASE REVIEW previously disclosed terms and conditions HERE – Monthly or Annual Subscription plans Auto-Renew on the anniversary date of joining. EXAMPLE each year if an annual membership or monthly of the same date of the month.

You agree the subscription will auto-renew unless cancelled at least 72 hours PRIOR to that date. Late or false cancellations are subject to a 25% late fee deduction.  

We manually review 7 day trial member applications before approval and before access is granted. Use the same email associated with your current membership when upgrading. Do NOT create more than one account. Some prepaid debit cards are no recommended as they may take anywhere from 1-5 days to clear each payment manually, and may incur some restriction, therefore only Annual memberships are suggested with those types of cards.

Charges will appear from: Trinity Freedom Ministries, SSM and/or You Are Law. Make a note of it. Not understand who is making charge is not a reason for a charge back.

Late cancellations after a charge runs, are subject up to a 25% late cancellation deduction from amount charges due to bank merchant fees we incur. Bank card charge-back attempts without first attempting to work it out with us first, are subject to potential complete loss of your fees and membership rights. 

READ our Terms of Service regarding membership logins, cancellations, or accounting.

 

Your Account Details are visible below and seen only when logged in.
You can self-update some of these fields below.

First Name:                  Last Name: 

Email:                                    Username: 

Active Membership Levels: No Membership Level

Profile Form: 

Lost your Password?

Join /Renewal Day of the month (on auto renewal):    

Expiration Date of Annual Premium Membership (on auto renewal):  

We cannot display credit card account details here for security reasons. You can update you card, cancel subscriptions yourself using the tools…above.
 
 

Common Questions and Known Issues to review before contacting support.

READ CAREFULLY BEFORE CONTACTING US, FOR FASTER RESULTS

  1. The purpose of contacting account support using this ticket system first – ONLY for User Login or Account related issues. This email address is not for legal scenarios or course material related questions (see below). The person who handles login/account related emails does not have class content related information.  

  2. If you have a payment or card dispute, PLEASE DO NOT contact your credit card provider to attempt a charge-back. Please first exhaust remedies with our support staff first. We literally pay the bank $40 in fees each time you do a chargeback. When doing this can seriously harm our ministry card processing account. So PLEASE CONTACT is first. Now that we have given you this notice, we reserve the right to charge you for such fees, if you have not attempted to resolve with us first. We do our best to comply with our terms and conditions and resolve issues first. All we ask is your honesty and integrity on that issue. Remember, all card charges may appear from “Trinity Freedom Ministries SSM” or “Youarelaw”.

  3. Always Include Your Name and USER EMAIL-ID information when emailing for account support. Remember we are not big brother here spying on you, nor are we mind readers. We just want to be able to help you with your account access, but we cannot guess at who we are dealing with. Therefore, we always need your Name and account email as listed in our member system for your account. Do this in each and every email.  Don't expect our support person to remember your previous emails.
  4. Do NOT create more than one user account – If you create two accounts, this can cause serious account tracking issues. Please don't do that, so please use only ONE account per user. Use the above tool for email or password updates.
  5. Our shopping cart system now allows you to automatically update you card yourself. Use that tool as your first option.
  6. When you enrolled, you DID authorize auto-charges from Trinity Freedom Ministries SSM and/or Youarelaw.org. Do NOT call your bank card company about a charge back and tell them this is not authorized. We can prove otherwise. Have the integrity to ask us to cancel or assist first. We are very fair as long as all parties follow the rules.
  7. Do not share accounts with those outside your home. Our pre-set website member software may lock you out with too many logins from different devices or locations. The system will detect multiple users at different IP addresses. You are responsible to know your own User Login information. Our system is secure to the degree we don’t even see your passwords. We do this in fairness to all members who respect our membership.
  8. The same person on our member account needs to be the SAME person on the payments card. No exceptions. This can create many problems for you and us and is required due for our merchant account security purposes.
  9. DO NOT USE MORE THAN ONE EMAIL FOR YOUR MEMBER ACCOUNT, NOR ESTABLISH MORE THAN ONE MEMBER ACCOUNT OF ANY KIND UNDER DIFFERENT IDENTITIES. This creates multiple problem administering your account.  This gets very time consuming and hard to track for us. PLEASE use the SAME email address when you create a Free account as your Premium Member account when you upgrade. When you upgrade you need to be logged in as a free member during that process, you will be using the SAME existing account information after upgrade.
  10. IF YOU HAVE SKIPPED OR MISSING PAYMENTS or Member Expiration – Often generic pre-paid cards or minimum balance debit cards cause delays starting up your account and that is beyond our control. You may also experience “skipped payments”, so if you get an alert from us about this. Go there to correct the matter with them as the payment processor. Your account access will automatically stop if this happens. You are subject to re-enrolling at the new payment rate when re-enrolling. In those cases, you may need to enroll in an Annual Membership to avoid disruptions and extra work for our staff.
  11. MULTIPLE DECLINED PAYMENTS – If you have more than three declined payments in any time frame period, you will be required to subscribe to the Annual Premium Membership instead. You have the choice to pay via Credit Card of send cash via priority mail. Instruction will be given at that time.
  12. “LOGIN LIMIT REACHED” WARNING ISSUES – This issue may come up if you use too many devices and/or locations to login from in the same day, such as your home router and then switch to another Wi-Fi or to your cell phone carrier. The member system automatically allows 2 IP address location logins per day, to avoid account login sharing. This protects the integrity of our member who did pay for proper account access. Also, if you fail to logout, and then try to open a browser and login, this can be an issue. This can also cause this conflict. Be sure to fully logout, close all the browser windows, clear cookies, and refresh if this happens.
 
For class material and content related QUESTIONS only.
 
If you are a current Premium Member, use the messenger system as described on the Premium Member page.
 
There is only one person who can answer class-based emails, and his time is very limited. Likewise, DO NOT email our staff with login or account management questions. Instructors do not deal with accounting and logins. By following these directions, you will save time.

NOTE – We are not an emergency “on call” legal advice service, nor can we possibly provide emergency legal services or advice. We are simply here to help teach the material found in our member area. You are responsible for the outcome of your personal situation. So, ask your questions well ahead of a need for a response.

 

PLEASE REVIEW THESE COMMON ISSUES ABOVE, BEFORE SUBMITTING A SUPPORT EMAIL 

Thanks for joining YouAreLaw.org and be sure to tell a friend.